Responses (2)

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  Marley_Ring

  We're here to help, @Jerryk! After carefully considering all of the details here, an effort to limit setup and configuration steps for your mother to complete, will require some creativity. At Ring we value security and ensure that a Ring device setup or new connection is completed securely with the Ring app. Introducing a new network, even if wifi credentials are the same, will still require steps to be completed within the Ring app. Sending her the connection along with the Ring device will be the best bet here. As you mentioned, her xfinity network likely being offline, this may provide two solutions. Obtaining a user friendly xfinity compatible router, or access point, will make setup the easiest. This way you can now pre-configure a router, setup the Ring device with it, and send both the Ring device and router to Mom. As for a Ring device, I recommend a Cam with a plug in option for low maintenance power supply. This method would ensure the setup will be as easy as plugging in the Ring device and Router. Keep in mind, there could be network or unknown environment factors that might require steps to be taken in the Ring app. If at anytime, the Cam and Ring app must "pair" (new setup, network troubleshooting, etc.) then there would need to be access to the app at the location of the Ring devices. If that is the case, reach back out to us and we will do whatever we can to further assist. Let us know if you have any further questions! :)

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  22-04-2020 06:45:01

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  Jerryk

  Marley - Thank you for the information. May I request some clarifications? Unfortunately, it's not possible for me to swap out my mother's current xfinity modem along with the Ring camera. But perhaps all is not lost... 1. To confirm, are you saying that to configure the Ring camera, it MUST be on the same local wifi network as the device running the Ring app? That is, simply entering the wifi name and password manually into the Ring app (assuming this is possible) while configuring the camera won't work? I understand that during configuration, the camera and the device running the Ring app have to be in the same place; otherwise the device would not be able to communicate with the camera and provide it with wifi credentials. But once the connection between the camera and the Ring app is established, I don't see why in principle the Ring app can't set the wifi credentials on the camera to some other wifi network, which is what I'm trying to do. Imagine a location where there are two wifi networks, A and B. The device with the Ring app is on network A. Even though the device with the Ring app is close enough to the camera to attach to the camera's temporary wifi signal and therefore can configure it, the app cannot configure the camera to attach to network B? Assuming it IS possible to do this, the next problem would be that the signal for network B isn't present at the time of configuration. My hope is that if the camera is subsequently moved in range of network B, it would automatically attach (since it has the proper credentials). 2. My mother has a Mac laptop (OSX) that I can control remotely. I see that there is a ring app for OSX. Is it possible to configure (or reconfigure) the Ring camera through this app, instead of a mobile app? That would solve my problem, because her laptop is on the same wifi network as the camera will be. 3. This would be hard, but I might be able to guide her through downloading the Ring app onto her iphone (she has one), then walk her through the setup. If this is successful, can I then log into the same Ring account on my phone across the country? In other words, can two different IOS devices (in this case) run and control the same camera? Thanks again for your help with this, it really is a potential life-and-death matter that I figure out a way to get this set up, since no one is otherwise available to check on her well being and/or summon help if she gets into trouble! Jerry

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  23-04-2020 01:20:15

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  Marley_Ring

  Of course, @Jerryk. I'll be happy to provide clarification on this, and in regard to your follow up questions. Listing out the major steps and requirements will really bring it all together. To complete a device setup or new network connection in the Ring app, you will need to complete both a step for pairing the Ring app to the Ring device and using the app to then complete the connection between Ring device and home network. - For the pairing step, your Camera's setup button will need to be pressed while powered on, and the mobile device must be nearby to complete that connection. - For the home network connection step, your mobile device, router, and Ring device must all be able to communicate with one another. A mobile device is required to complete the setup, and alter all of the settings on a Ring device, however, a Ring app is available on OSX for viewing recordings, live view, and a few device settings. While the setup can only be completed via Android or IOS mobile device, the owner can certainly be logged in on multiple devices. This means after setup, you can log into the same Ring account on your mobile device! Solidifying a network connection will be of the utmost importance here as this piece is going to make connection the easiest. While our devices will often automatically reconnect after losing connection to the same network, this is not designed to be so on different networks as a secure connection will need to be established, and network settings can vary from router to router. If being at the location without going inside is at all possible, there may be a possibility of completing a setup in the app for your mother, while she plugs in the necessary devices.

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  23-04-2020 08:48:32

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  Jerryk

  Thanks, that information is very helpful. You make an useful point: the device doing the setup doesn't actually have to be IN her apartment, it just has to CONNECT to her network. I may be able to work that out with someone else in the building. By any chance is there a detail installation manual or list of steps (like you provided above) that I could get ahold of? The few manuals on the Ring web site that I can find are very generic, i.e. "follow the directions on the Ring app..." :) Thanks, Jerry

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  23-04-2020 10:04:10

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  Marley_Ring

  Glad I could be of assistance, and we wish you the best of luck on this endeavor! Aside from the install guides including in the Ring packaging, and the installation manuals it sounds like you've already found, there is also this [help center article](https://support.ring.com/hc/en-us/articles/360015737232-Setting-Up-Your-Stick-Up-Cam-Battery-in-Your-Ring-App) that reads out each step of the setup. The only part of that article that might vary is the step for powering up the device, in which the only difference is inserting a battery versus plugging in the Cam. There are also installation videos available on the Ring [YouTube channel ](https://www.youtube.com/watch?v=OgU-WTbsaYU)which can provide a visual example for not only setup but mounting. Feel free to update us on results and any advice you have for other neighbors looking to take care of their family members. Thank you for being the best part of the Community! :)

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  24-04-2020 09:50:24

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  Cvillebob

  This topic is of interest. My 95 year old mother, lives alone, but just across town. I currently have the Ring doorbell system. Can I purchase an indoor camera, install at her house, and monitor through the App & my account?? Would be great to just check on her movements, when no one is with her.

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  06-05-2022 02:22:51

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  Caitlyn_Ring

  Hi @Cvillebob. You can accomplish this by setting the Camera up under your Ring account, which would make you the Owner. Alternatively, if you set it up under your mother's Ring account, you can be added as a Shared User on the Camera. * **Owner:** In addition to being able to view cameras and view and share videos, the device Owner can add new Shared Users, adjust system settings and change account information. * Ring doorbells, Ring cameras, and Ring Alarm allow an unlimited number of Shared Users. * **Shared User:** A Shared User cannot change system settings or account information but can view cameras and view and share videos. Access to particular cameras can be granted or taken away by the Owner. You can read more information on Shared Users in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles). I hope this information helps you decide on what setup works best for your situation! :)

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  06-05-2022 06:15:39