Help getting first Ring camera set up

Just wondering if anyone can help me get a Ring camera (battery) set up. The problem I'm having is that the camera isn't registering any movement alerts. You can stand in front of it all day, waving your arms, and nothing. I was on chat with tech support for more than an hour, but no luck. They had me do a number of things, such as re-install the app, reset the mode settings, change indoor/outdoor settings. None of that helped, and it actually made things worse. I can no longer do a Live view of the camera. I tested the internet connection for the camera, and it says it's fine. I'm about ready to send the camera back. Any suggestions before I do that?