Ring Security Cameras
"Footage Unavailable" on Indoor Camera
I have both the outdoor and indoor stick up cameras. My outdoor camera has been great and I love the ability to see previous footage throughout the day even when there hasn't been an event to trigger a motion alert. My indoor cam, however, only lets me view footage when something sets off a motion alert or I opt to check the live view. Whenever I go back through the history everything is blacked out and it says footage unavailable. Does anyone know how to fix this? I have tried to reinstall the app numerous times but this didn't do anything. Thank you.
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02-06-2020 11:26:49
Responses (1)
- L
Hi Chelsea, thanks for the reply - unfortunately doing this didn't solve the issue. When pressing the top of the device it says it's updating it's internal software...but then nothing happens. The light doesn't flash, no update occurs. I've tried a few times and get the same message about a software update. Please advise.
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19-06-2020 03:59:43
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maffiabaas
Same here, i think major problem at Ring side!
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04-06-2020 06:21:24
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