Ring Security Cameras
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Floodlights too sensitive - had to be switched off entirely
After a really stressful period of being harassed and stalked for months, I invested in a Ring Doorbell which works well (albeit it would be helpful to get a notification when it loses internet connection but that's another matter ...). I then saved money to buy two Ring Floodlight wired security cameras which were installed this weekend. I went with Ring as I already had the doorbell and they are considered a trusted brand. I am sooooo disappointed. I have had to switch the floodlights off on both cameras as they are far too sensitive even when set to the lowest sensitivity setting and smallest detection area. The lights on the driveway camera trigger with every car passing (despite the road being outside of my set motion zone) and when flying insects are detected. The garden camera triggers constantly due to flying insects also. This sensitivity has rendered the floodlights useless and I have had to switch them both off. This is totally pointless as the cameras were expensive especially once you consider the cost of fitting also. I live alone and I do not have the peace of mind I was hoping to have from the cameras as I am unable to use the floodlights at all. The camera position can not be changed as they are both already set as far facing downwards as is possible. I'd appreciate any advice please. I really wish I'd done my research as I would have selected a different brand if I knew I could not use one of the main features of the floodlight cameras. What a really costly mistake. I read threads on this forum suggesting that an update in October 2021 totally ruined the floodlight behaviour. Is there an update on this please?
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18-07-2022 09:41:16
Responses (5)
- M
You have me worried now. I just ordered over $1k in Ring floodlight cameras. Currently I am getting PEOPLE motion alerts from my Ring outdoor cameras from insects flying by every night. So now I should expect the Ring Floodlights to be on all night long every night due to flying insects? If so, this is HORRIBLE.
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19-07-2022 15:27:12
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- U
There is NO setting to just detect people with the floodlight cams. It detects every movement! Leaves, insects, movement outside your motion zone. I have had to switch the lights off to avoid angering my neighbours. It’s a real shame as im hugely regretting choosing Ring for my home security. My doorbell can be set to just detect people so why can’t the very expensive cameras? Can admins shed any light please? (No pun intended)@Tom_Ring @Caitlyn_Ring
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20-07-2022 18:44:44
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- U
People alerts are just for the motion detection notifications. This has no effect on the lights which activate with every single motion! From what I’ve read it used to work much better until a software update broke something back in Oct 2021. I wish I’d done my research. I’m going to see about returning them as they are not fit for purpose and getting a different brand! Painful! 😖
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22-07-2022 10:13:14
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- T
Hi neighbors. A key component to your Floodlight Cam properly detecting motion, has to do with how your Floodlight Cam is positioned. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360000124983-Proper-Positioning-for-Your-Floodlight-Cam) has some great information on this. Ensure that your Floodlight Cam is mounted at the correct height with the bubble on the bottom parallel to the ground. If you are still having issues, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. I hope this helps!
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22-07-2022 22:49:26
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user17774
Oh my bad - I should’ve been clearer. With the road and the insects, the lights come on every couple of minutes all night long. I understood the lights would trigger with people motion. I live on a very busy road with traffic all night. I have set all sensitivity to lowest possible and they still trigger. My motion zone is not set to include the road.
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18-07-2022 19:35:35
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