Responses (1)

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  Chelsea_Ring

  Hi @hawaiibee. If you're having a concern about your Floodlight Cam not being on the most recent firmware, you can double check this at any time in your app under the Device Health. In addition, you can always contact our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) for them to take a deeper look into this for you.

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  16-01-2020 09:03:15

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  hawaiibee

  All my cameras show current firmware. But not all cameras behave the same. I did talk to tech support (chat) and they told me to call in... what a waste of 1.5 hours. I wrote to tech support and they told me that cameras installed after Oct. 2019 would have the snap shot feature. But again, (5) of my (8) cameras have it and they were all installed in 2017. Not sure why they can't push down firmware or confirm it matches between all my cameras. From Support: Regarding your concern, Snapshot Capture is only available to selected devices that was set up last October 10, 2019. Only newly set up devices will have this feature available with support for existing devices coming soon.

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  16-01-2020 09:07:09

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  hawaiibee

  you can see (2) cameras have (2) different playbacks. see attached. 

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  16-01-2020 09:10:53

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  hawaiibee

  this one does NOT have the snapshot ability. 

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  16-01-2020 09:11:27

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  Chelsea_Ring

  @hawaiibee Thank you so much for getting back to me on how the experience was for you. We really appreciate any and all feedback we get from neighbors, so I will make sure to pass this on for you to the appropriate team. Please note that Snapshot Capture is a feature that we are slowly rolling out. It may be worth a shot to reset the devices by holding down the setup button for 30 seconds, and then remove the devices that do not have this feature from your account, only to re-set them up. Reinstalling the cameras after a reset does install the latest firmware, and if it's the firmware that gives you the Snapshot Capture feature, then you're all set! Rest assured, even if you perform this and do not have it still, it will be coming to your shortly.

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  16-01-2020 09:16:58

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  hawaiibee

  resetting a floodlight cam is not the easiest thing to do as they are mounted high up.

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  16-01-2020 09:20:57