Floodlight Camera Wiring Issue
 Looking for an actual wiring diagram (or inside knowledge) on the wiring for the 2019 version of the floodlight camera. A friend of ours was helping us move and took this camera down for me prior to moving into our new home and the three wires on the left (black/red/white) do not align with any directions or manuals available. The wires look like low voltage wires, and originate directly out of the camera itself. Any manuals only show the traditional black/white/ground wires for install and do not include these wires, hence my question. If anyone knows where to wire these, I would greatly appreciate your help - thank you! Cheers
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16-07-2022 01:12:49
Responses (2)
- U
Tom_Ring, I contacted Ring support and asked for a more technical wiring diagram in an attempt to figure out where these wires were removed from. Oddly enough, when I connect all three to the hot (black) wire, the camera works, connects to wifi, etc. However, the floodlights remain on at all times - no adjustment to settings, lights, etc. will shut them off. These wires clearly were pulled out of somewhere, and should not have been removed. I agree, only the black/white/ground are the three that I should have to connect, just like I did on a recently purchased new floodlight camera. Any wiring diagrams on hand would be greatly appreciated. Thanks, Nick
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20-07-2022 08:22:45
THi @Umichsmith2002. Unfortunately, we do not have sharable wiring diagram documents. I would follow up with our support team to see if this Floodlight Cam would qualify for a warranty replacement.
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22-07-2022 06:58:09
- U
Hello, I am having the exact same problem. Did you figure out where the red, white & black camera wires connect? Any help is appreciated
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21-08-2022 04:44:28
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Tom_Ring
Hi @Umichsmith2002. The only wires that you should have to wire up on the back of a Floodlight Cam are the 2 hots and the ground. It appears that the smaller wires should not have been removed. I suggest reaching out to our support team to see if this can be remedied. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-07-2022 11:31:47
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