Floodlight Cam Wired Pro has water inside sensor (only affects infrared lens)

Even though the front of the cam is dry and clean when the infrared night vision clicks in I get water droplets and a foggy view. As soon as the night vision clicks off the pictures are fine. Refer to the two pictures below, hopefully, this shows how it looks - the pictures are in the morning first with night vision then a minute later when the day vision clicks in. I’ve reset using the App and also removed power to reboot it… If Ring Support sees this I’d appreciate a response - seems a shame we can’t send ring support emails - phoning is fine but you can’t show them images and have to talk it through - they just said the lens is wet so dry it…