N
Floodlight Cam- Static Noise
floodlight-cam
floodlight-camera
My floodlight cam placed at the front door is no longer detecting people’s voices but instead all I can hear is some static noise. Can I somehow fix this problem or will I need to refund it? Especially that I’ve got it almost 4 months ago only.
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06-08-2020 07:42:13
Responses (1)
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Chelsea_Ring
Hey @nathanyohana. I recommend reaching out to our support team so they can take a deeper look into this to see if there is any troubleshooting to address this. If they are unable to troubleshoot this with you, you may still be in [warranty](https://shop.ring.com/pages/warranty) for them to replace the device, but they will work this all out with you! :) Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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06-08-2020 07:33:40
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