Responses (9)

M
mmoalem
My Floodlight Cam has a distinct yellow tint. I've had it installed for 13 months. Went through all the steps, and it's still not fixed for working correctly.
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10-09-2020 19:20:58
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P
Partyof5
Something like this?!? Did anyone find a fix for this or does it mean replace? (The purple areas should be bright green)
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26-09-2020 00:52:32
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R

r00t

I have 2 floodlight cams from Ring: one at my garage, another at the front door. My garage floodlight cam has turned purple during the day like many of you. The front is fine. After a VERY frustrating call with Ring 'support' if you can call it that (lady was not informed at all, just running off a script). After doing the whole reset button for 20 seconds and re-pairing didn't work, and then subsequently shutting main power for 10 seconds, It was still doing the purple video during daytime as before. No improvement. She wanted me to buy a whole new unit for $250. I couldn't just buy the camera part by itself. After having hung up in frustration and having feel duped into $250 for a floodlight cam that seemingly only lasted 2 years, I calmed down and went into troubleshooting mode. I figured my front cam still works fine, so what is different between them. In-app settings are the same, so it must be physical. Looking closely at the problem one, I noticed that I could see the IR LEDs over the camera. Went to the front door, there is a tint filter over them. AH HA! The difference is that somewhere along the line the little tint filter covering the top half of the camera surround was missing. THAT IS THE PROBLEM!!So now, how do I go about finding where to get a replacement IR filter tape tint for this? That has to be the problem. A few cents worth of IR filter tint tape.@RING_support: How do we get replacement IR tint stickers?

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15-01-2021 19:57:59

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ring777

I've also had the same issue, twice with 2 different floodlight cams. First time, I called Ring support and did a batch of troubleshooting. They sent me a "new" (probably refurbed) flood cam. 7 months later, same "pink" (not purple) tint. This time I go the Youtube route and search for any posts concerning this problem. Bingo, I found a possible remedy. Here it is: either get a ladder or get a long pole/stick (easier) and gently TAP THE UNDERSIDE OF THE CAMERA WHILE LOOKING AT A LIVE VIEW OF THE CAM ON YOUR SMARTPHONE. When I did this a few times I could see that pink filter move out of cam view. Eventually it returned to normal. No amount of rebooting/uninstalling software/powering off/wifi resetting, etc. worked.I think the issue is an internal actuator that places an IR filter in front of the camera lens got stuck/jammed, and banging the camera body loosened it. Anyway, worth a try.

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25-01-2021 20:41:05

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LoriArens

Yes!! The passed few months my camera has had a purple haze and I just haven’t had time to call customer service. I finally did today and after troubleshooting for 90 minutes the rep had me smack the right side of the device. Problem solved!! Purple haze went away!! But really?? 😒

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18-08-2021 22:44:32

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user11327

They told me in 2020 to do this but it didn't work for me either time for 2 units.

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10-05-2022 20:45:30

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user11327

They told me in 2020 to do this but it didn't work for me either time for 2 units.

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10-05-2022 20:45:30

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John77
I beat the side with a rubber mallet it fixed my problem. I hit it hard.
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27-04-2021 23:40:50
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user11327
The ring floodlight is defective. You only get 2 years of true color. I bought one in 2018 and it went out in 2020.I replaced it in 2020 and it just went out this month in 2022.Bad product. They keep telling the the filter is stuck but I've tried everything Ring told me to with no success. Don't buy this brand any more.
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10-05-2022 20:41:30
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