Floodlight cam pro - video and audio issue

Question

I have 2 floodlight pro wired cams. One out front has no issues )RSSI-55). The one out back has issues with audio and video. When I play notification videos or live view the footage appears to be in double speed. People/pets walking twice as fast but the video time itself is normal. Also the siren sound produced is a much lower pitch and slower siren compared to the front. RSSI-62 so not quite as good but still should be sufficient for data transfer. Are these video/audio issues related to Wi-Fi coverage? Or something else? Thanks

Justin_Ring · Answer

Hi @ere106. Because the RSSI is consistently above -60, your Floodlight Cam may have poor video and audio quality. If you add a wifi extender like the [Chime Pro](https://ring.com/products/chime-pro-gen2), that should help bring that level down. Before doing so, you can try a few troubleshooting steps to see if they help. You can reboot your router by unplugging it for a few seconds and plugging it back in. You can also [reboot your Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). We also have this Help Center [article](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) with other steps you can try. I hope this helps!

system · Answer

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Floodlight cam pro - video and audio issue

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