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Caitlyn_Ring
Hey @Airbagd. If the part you're needing for your Floodlight Cam isn't in the spare parts kit [here](https://store.ring.com/products/spare-parts-for-floodlight-cam), then you may want to reach out to our support team. They'll be able to take a closer look at your Camera and determine if it's an individual part that can be sent out or if the damage warrants a replacement under the device's [warranty](https://shop.ring.com/pages/warranty). Please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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17-06-2020 03:38:07
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