J
Floodlight cam lights not working
I initially hooked up too many wires and the camera worked but the lights didn’t. Realized my mistake wired probably and lights still don’t work and camera still does can I send back to be fixed?
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02-10-2020 05:24:21
Responses (1)
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Caitlyn_Ring
Hi @JAlexander. Have you consulted with a licensed electrician regarding the wiring? If all the wiring is good to go now but the Floodlight Cam is still not working due to how it was originally installed, you'll want to reach out to our support team directly so they can take a look at this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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02-10-2020 05:02:36
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