Ring Security Cameras
Flood light staying on
Hello I hope you can help. Over the past week, my floodlight cam has been staying on permanently. I have experienced no problems in the several years that I’ve owned the product up until now. I have always used a dusk to dawn lights on schedule – this hasn’t changed. I’ve deleted the schedule and added it again. I have checked the motion sensitivity / area. I have cleaned the sensor. I have ensured that I have the latest version of the app. I have ensured that my phone has the latest OS. I have checked that Alexa is set up correctly. I have used the reboot function from within the app. I have performed several hard resets using the button on the floodlight cam. None of these have helped. Any ideas please? Thanks in advance
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15-11-2022 01:23:59
Responses (3)
- B
Easier said than done. Ring support has been useless. That's why I turned to the community - Not impressed at all with Ring support so far via chat, phone or community. It's so painful that I'll just buy a dfferent one to put me out of my misery! It'll probably be cheaper that the electricity that it's wasting. This seems to be a common problem, so it would be nice to see a fix available online!
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17-11-2022 08:15:07
THi @Benno1875. The best way to resolve the issue would be to have a support agent run some diagnostic tests on your specific device and analyze the data from those tests. This will let them know the root cause of this issue. The Ring chat system is only able to provide basic information about Ring products and services. The Ring Community, which is a peer to peer support forum, is great for some issues but some issues are best handled by the experts. If you've already contacted our support team via phone, try again and ask to be escalated to our level 2 team, so they can dive into this issue and get you a proper resolution.
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18-11-2022 04:19:43
- BW
This issue continues. The lights continually stay on. There is another thread with this same issue/complaint and multiple responses on how to fix. I tried them all and the light still comes back on and stays on. Yes, Ring people, even did the reset on the lights themselves, they’re still on. Unfortunately, Ring is in denial because they want to blame you, the lights, spiders, or something else and not take responsibility of the firmware FU. My lights were working fine, now they are not. The app has little control since when you reboot, same thing happens. RING… are you going to man up and fix this issue YOU caused or you rather pay for my electric bill and most of the other fine folks who bought your product and now you are denying any errors. Just fix the damn thing already! Needing a "level2" support means there is a bigger issue... so fix it already!
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21-11-2022 04:31:44
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- BW
This issue continues. The lights continually stay on. There is another thread with this same issue/complaint and multiple responses on how to fix. I tried them all and the light still comes back on and stays on. Yes, Ring people, even did the reset on the lights themselves, they’re still on. Unfortunately, Ring is in denial because they want to blame you, the lights, spiders, or something else and not take responsibility of the firmware FU. My lights were working fine, now they are not. The app has little control since when you reboot, same thing happens. RING… are you going to man up and fix this issue YOU caused or you rather pay for my electric bill and most of the other fine folks who bought your product and now you are denying any errors. Just fix the damn thing already! Needing a "level2" support means there is a bigger issue... so fix it already!
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21-11-2022 04:31:44
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Tom_Ring
Hi @Benno1875. Thanks for providing all these details. It looks like you've done all of the troubleshooting I would recommend. I suggest reaching out to our support team to look into this further. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-11-2022 04:53:44
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