Responses (1)

C

Caitlyn_Ring

Hi @JAA20. For this concern, I would suggest resetting your Floodlight Cam by holding down the setup button for at least 20 seconds. From there, you'll need to set it back up in the Ring App with the steps under Set Up a Device. If the Live View is still showing a red tint or discoloration, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a deeper look at this for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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04-11-2020 20:42:42

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Reply

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JAA20

I have already tried both, agent can nor help cause its out of warranty. They call and I answered to late.

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04-11-2020 21:09:36

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JAA20

When I purchased Ring I thought it would last longer than one year.

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04-11-2020 21:10:35