Responses (1)

• B

  Brad

  I don't believe that is true . . . all of my cameras show the firmware version.

  0

  •

  21-12-2019 05:43:20

  •

  Reply

  C

  CrazyCat

  The customer support guy confirmed that if a version number is shown it is not up to date. I also found this support page: [https://support.ring.com/hc/en-us/articles/115004599926-Updating-the-Firmware-For-Your-Ring-Devices](https://support.ring.com/hc/en-us/articles/115004599926-Updating-the-Firmware-For-Your-Ring-Devices) - If your firmware is up-to-date, it will say "Up to date." - If there is a number, your firmware needs to be updated. Your device should update automatically after the next time there is an event (Motion, Ring, or Live View) That last part - after motion event it will auto-update isn't working for me. Support guy said I had to hard reset the camera (hold button on top of camera for 30 seconds) to force an update. I haven't tried that yet but my gut says it won't work. Ironically, the 2 cameras that are old firmware were bought directly from Ring.com (Best Buy ones are up to data) - sigh Out of curiosity what is your firmware version? same as mine?

  0

  •

  21-12-2019 05:47:44

  B

  Brad

  I do not have the floodlight cams so our versions would not match. You can get many answers. I was just on with support a few days ago about something else. They looked at my account and said my firmware was up to date when troubleshooting. So I suppose it depends on who you ask or what you read. I suppose as long as the camera works it really does not matter. In any event, I am not taking my cameras down and pushing buttons. The device should be smarter than that.

  0

  •

  22-12-2019 12:17:27