End to end Encryption

So, two days ago I started having issues with end to end encryption. The videos started recording black. Now, all recordings are not able to play and are not encrypted. Also, I am not able to view live view. I spoke with a representative and did all reboot, update, reinstall app, phone update, and this did not work. So, she escalated me to a technician. He also did some test and informed me that it was end to end encryption problems and that he would also escalate it and hopefully they will have the problem fixed. Its still doing the same thing. Please help.