Responses (1)

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  Tom_Ring

  Hi @9375ca5f442308aeacb8c4978c512a. I would double check to make sure that the device you are viewing this video on is enrolled in [E2EE](https://support.ring.com/hc/en-us/articles/360054941551-How-to-Set-Up-Video-End-to-End-Encryption-E2EE-). In your post [here](https://community.ring.com/t/e2ee-unknown-enrolled-device/117285), you have 2 devices but only one enrolled. You can manage your authorized devices in your [Control Center](https://support.ring.com/hc/en-us/articles/360038142272-Ring-Control-Center-Information).

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  22-02-2022 06:19:24

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  Reply

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  9375ca5f442308aeacb8c4978c512a

  I only authorised one device. The other iPhone was an unknown device that I wanted to remove but I don’t have any way to do so. Would you please advise how to remove the unwanted device?

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  22-02-2022 06:32:17

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  Tom_Ring

  Hi @9375ca5f442308aeacb8c4978c512a. You can manage your Authorized Client Devices in the Control Center. [quote="Tom_Ring, post:2, topic:117282"] You can manage your authorized devices in your [Control Center](https://support.ring.com/hc/en-us/articles/360038142272-Ring-Control-Center-Information). [/quote] You can click the blue link to take you to our Help Center article with steps on how to do this.

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  23-02-2022 05:42:58