Downloaded vido is missing the first 6 seconds
Hi I am trying to download a video from last night. The video that i downloaded is missing the first 6 seconds compared to the video show in the app and on the Ring webpage. The problem is the same if down load in app or from homepage.
568 •
0 •
1 •
23-04-2021 07:16:49
Responses (2)
- T
Hi @Thorkild. Glad to hear this is working for you. Sometimes, it can take a little while for the video to completely upload. This Help Center article [here](https://support.ring.com/hc/en-us/articles/115001834066-Sharing-and-Downloading-Your-Ring-Videos#:~:text=Log%20into%20your%20web%20account,automatically%20download%20to%20your%20computer.) has information on sharing and download videos as well.
•0
26-04-2021 09:35:05
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Thorkild
Hi Now it works. Just tried once more after 10 minutes.
1
23-04-2021 07:22:46
•