Responses (2)

• C

  Caitlyn_Ring

  Hi @DonC. Since your Floodlight Cam is still unresponsive after completing a reset and verifying that power is being supplied, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can walk through any further in-depth troubleshooting steps available and determine the best solution for this concern. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

  0

  •

  13-04-2022 10:22:44

  •

  Reply
• D

  DonC

  If I "remove" the device & set it up again, can I bypass having to push the reset button? Or, is pushing the reset button also part of the "Set-Up" process?

  0

  •

  14-04-2022 03:12:23

  •

  Reply

  C

  Caitlyn_Ring

  @DonC Pressing the reset button is a part of the setup process, so it is necessary to complete a new setup on your Floodlight Cam.

  0

  •

  14-04-2022 04:48:23

  D

  DonC

  Another Question please? Is there any way that I can rectify pushing the reset button not starting the light to flash by temporarily turning off power to the floodlight cam? How long should I leave the power turned off?

  0

  •

  15-04-2022 04:29:55

  C

  Caitlyn_Ring

  @DonC If there's no power supplied to your Floodlight Cam, holding down the reset button for 20 seconds will not complete a full reset as there is no power to the device. Disconnected your Floodlight Cam from power for at least 1 minute before reconnecting it is how you can complete a full power cycle.

  0

  •

  15-04-2022 07:27:19