Ring Security Cameras
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C
Continual "Door Open" alert
cs-support
wireless-security-cameras
ios
I continue to get the Door Open alert on my ios phone. I have a new battery operated spotlight cam. It has a solar panel attached that just works fine. Let me be clear about this: The door is not open. I've reset everything numerous times, and still have this problem.
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17-12-2021 01:30:02
Responses (1)
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Caitlyn_Ring
Hi @ckr83. Would you mind reaching out to our support team about this? Since you've reset the Camera and ensured the door is completely closed and you're still getting this message, our support team can help take a deeper look and troubleshoot appropriately. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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17-12-2021 07:45:50
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