Responses (1)

• M

  Marley_Ring

  Hi @alex\_valkov! This definitely should not happen. Thank you for the image examples. I recommend resetting your Camera by holding the setup button for 20 seconds. Try also removing power and switching back on. If this does not resolve your concern, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  28-05-2020 11:34:12

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  Reply

  A

  alex_valkov

  Thanks but unfortunately the camera is at my vacation property and I can’t get there due to the lockdown at the moment - is there anything I could do remotely? Thanks, Alex

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  29-05-2020 06:14:41

  C

  Chelsea_Ring

  Unfortunately, we do not have a way to do a reset remote. Sorry about that @alex\_valkov . Please let us know when you are able to safely return to your vacation home and we will certainly assist! Hope you and your family are safe and healthy!

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  31-05-2020 05:31:36

  A

  alex_valkov

  Hi, so I reset the camera completely (both button and power) and even re-added it and updated the software. The colour problem still persists - what are my options? (p.s. I could not find any support phone number on the previous link you shared)

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  24-08-2020 06:23:29

  M

  Marley_Ring

  Thank you for attempting those steps @alex\_valkov! The only other suggestion I have here is to check on your [Color Night Vision](https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision) setting. Enabling or disabling this feature may help for coloration of video in a low light situation. If this does not resolve your concern, the best next step will certainly be to reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know how this goes! :)

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  24-08-2020 07:50:11