Car cam videos not uploading to cloud

I am not able to download or share any video from the ring app. If I choose either the download or share option to get the 20 second clip I get the message “The video needs to be processed in our system first”. This does not matter if I am connected to Wi-Fi at my house or while driving on LTE. I am still under the trial LTE plan so there should be no reason I can’t down load video. Anyone else having this issue or know a fix?