Can't view videos with E2EE enabled

Question

Hi there, I have a problem with one of my ring cameras, one of them says I have end to end encrypted video and can’t see nothing the other works fine and I don’t know how can I fix the issue

Caitlyn_Ring · Answer

Hi @user7519. With End-to-End Encryption (E2EE), you will need to enroll both the Ring device and your mobile device in order to view the videos. I'd recommend reviewing the information [here](https://support.ring.com/hc/en-us/articles/360054941551-How-to-Set-Up-Video-End-to-End-Encryption-E2EE-) to ensure you have your mobile device properly enrolled in E2EE to view the encrypted videos. If everything appears to be set up correctly, and you're still unable to view videos, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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Ring Security Cameras

Can't view videos with E2EE enabled

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