Ring Security Cameras
Cannot find WiFi after storm came?
Welp! My ring cameras are out of commission. Let me start from the beginning It seems like all my cameras were working great until a storm hit Houston, Texas. Now, they’ve been offline for days. I’ve tried everything - factory resets, reinstalling the Ring app, restarting the router, charging the camera’s battery, but no luck. When I try to connect to the Ring app, it only shows my neighbors’ Wi-Fi, not mine. My iPhone and laptops connect to my WiFi just fine, so I know it’s not a WiFi problem. I’m stuck and really need some help to fix this. Any advice would be greatly appreciated.
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23-05-2024 04:07:16
Responses (1)
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Caitlyn_Ring
Hi @user82570. Thanks for listing the troubleshooting steps you’ve tried so far. If you have access to a different smartphone or a tablet, try walking through the setup process on there to see if your wifi network shows up. We also have more troubleshooting steps for setup failures here that may help. If this issue persists after trying all of the above, please follow up with our support team at one of the numbers available here for more in-depth assistance. You can also get in touch with our support team on Facebook @Ring by sending a private message.
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24-05-2024 06:29:47
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