Ring Security Cameras
Cameras will not detect people
These floodlight cams are worthless for anything but lights. I have 2 floodlight pro “not” security cams that can not detect people but every cat, raccoon, butterfly and spider i get a person detection smart alert on my phone, watch and alexa, at least 10 a night front/back. But, if i get a delivery person walking up my walkway, through my courtyard and plopping a package at my door, it records as just motion which i do not want as a smart alert since that should be the animals not people . I can water my courtyard, front and back, my neighbors’ kids like to wave there hands in front of the camera to see if they can cone in my backyard and play, records as motion, NOT people. I have spent hours with the slowest most incompetent tech support, nothing. They said do a reset on the camera, so had to hire electrician, as they are hardwired and I can’t reach to scan code on back of camera,no improvement. Any hope of fixing, or just a Ring piece of total garbage, fraudulently claiming are security cams,when in reality only lights with no hope of fixing.
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18-02-2024 11:52:19
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Caitlyn_Ring
Hi @Unhappyringer. Motion detection is impacted by various factors, such as settings, installation height and angle, and the weather and lighting. I’d recommend reviewing your Motion Zones and Motion Sensitivity to ensure these are set appropriately. If you’re using the Smart Alerts setting, try toggling this off to see if you prefer motion detection without it. Things like the weather and lighting, as well as the angle, can impact if a motion is picked up as person or other. Lastly, it’s important to keep the installation height and angle in mind, as these do affect motion detection. For the Floodlight Cam, it should be installed at a height of around 9 feet, and it should be level with the ground. Angling it too far down or up can cause problems. We also have a Security Camera Placement Guide that may have some helpful advice.
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20-02-2024 08:54:24
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