Cameras reporting a motion, then nothing shows on history report!
As of about Oct 14, 2020, my cameras (all 4 of them) reported motion detected. I would get the notification on my phone. But when I check my history, the reported motion is not there! This occurs randomly amongst my 4 different cameras approximately 25% of the time!!!
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19-10-2020 01:19:06
Responses (1)
- M
Tom, None of the cameras are linked!!! This happens with all my cameras at random times.They are NOT recording the same events simultaneously! Also, they are using different routers, , some meshed, some NOT meshed. AND It happens with different ring cameras at totally different locations!! The only thing common to all the cameras is the Ring network itself!!! Again, I get notifications for an event, but nothing is in the history!! This issue began mid October, never had an issue prior to that!!!
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21-10-2020 06:37:08
THi @mjmj. In this case, it would be best to contact our support team to investigate what is happening with your Cameras. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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23-10-2020 05:55:57
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Tom_Ring
Hi @mjmj. Do you have any of your devices linked? If you are using the [Linked Devices](https://support.ring.com/hc/en-us/articles/360026206031-Linking-Your-Ring-Devices-Together-for-Enhanced-Security) feature, if one Camera picks up a motion, all of the Linked Devices will record. This may be why it is reporting a motion that you are unable to see. Additionally, you can try adjusting your [Motion Settings](https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices) to optimize how your device picks up motion. It is also important to note, that when a device picks up motion, it will take a few minutes for this event to be logged in your Event Timeline. I hope this helps!
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21-10-2020 03:29:05
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