‎Camera won’t stay connected

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whitehusky89

Camera won’t stay connected

troubleshooting

cs-support

wireless-security-cameras

I bought a 2 pack of the indoor cameras on Amazon and one of the cameras WILL NOT stay connected to WiFi. It’s driving me absolutely insane. I’ll set it up and it’ll reset itself within 5 minutes. I’ve tried resetting the router/WiFi and I’m not having any issues with any other cameras or devices in the home. Help?! Thanks!

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23-05-2020 09:40:09

Responses (11)

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Rmakishi
I'm having the same problem! :(
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23-05-2020 11:23:19
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theV5
We are having the same problem. We have have made wifi system upgrades and it's still a problem.
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26-05-2020 04:30:35
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Rmakishi
I actually called them and they tried to troubleshoot everything, but they said since it's not working, it's probably one of the defective one, so they will send me a new one and we will send the defective one back to them. Hope this helps!!!
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26-05-2020 06:57:18
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Cruizerstylin
I was having the same problem. I went through all the trouble shooting that RING has on their website. Then called just now. They will ask for your USER NAME, the MAC address and then they will put you on hold to do further trouble shooting. If they are not able to get it back online then they will send you a replacement. They will debt $1.00 on your credit card on file and then send out the replacement device. Once you return the defective device they will then credit back the $1.00
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26-05-2020 05:05:48
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seamuskrat
I have the same problem. So back in January I bought a 2 pack and 1 was DOA and 1 worked. After too mmay calls, emails and troubles got the one replaced. Now the second one just died. It will not connect and not reset to the blue flashing lights. Just spent 50 minuutes with tech support to confirm its DOA and wait for yet another relacement camera. Lesson learned- ring indoor cameras are not that relaible. Getting a human from Ring to help is a PITA. Seriously looking to move to Vivint or Simplisafe when my Ring plan expires.
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28-05-2020 05:43:14
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