Responses (11)

R

Rmakishi

I'm having the same problem! :(

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23-05-2020 23:23:19

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B

Brinarn41

I’m also having this problem

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26-05-2020 03:11:35

T
theV5
We are having the same problem. We have have made wifi system upgrades and it's still a problem.
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26-05-2020 04:30:35
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R
Rmakishi
I actually called them and they tried to troubleshoot everything, but they said since it's not working, it's probably one of the defective one, so they will send me a new one and we will send the defective one back to them. Hope this helps!!!
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26-05-2020 06:57:18
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C

Cruizerstylin

I was having the same problem. I went through all the trouble shooting that RING has on their website. Then called just now. They will ask for your USER NAME, the MAC address and then they will put you on hold to do further trouble shooting. If they are not able to get it back online then they will send you a replacement. They will debt $1.00 on your credit card on file and then send out the replacement device. Once you return the defective device they will then credit back the $1.00

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26-05-2020 17:05:48

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S

seamuskrat

Its insane they charge you to do a warranty replacement. They have no trust you will return the defective junk. Liking ring less and less every interaction.

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28-05-2020 17:44:21

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seamuskrat
I have the same problem.So back in January I bought a 2 pack and 1 was DOA and 1 worked. After too mmay calls, emails and troubles got the one replaced. Now the second one just died. It will not connect and not reset to the blue flashing lights.Just spent 50 minuutes with tech support to confirm its DOA and wait for yet another relacement camera.Lesson learned- ring indoor cameras are not that relaible.Getting a human from Ring to help is a PITA.Seriously looking to move to Vivint or Simplisafe when my Ring plan expires.
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28-05-2020 17:43:14
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