Camera Rotation/Pan/Tilt Stopped working
My Rotation stopped working yesterday.... and maybe the night before (Thursday 14th or Friday 15th). I called and asked if there might be some issue "systemwide" and the person that helped said that they'd check, came back on the line and said "YES" there is a systemwide issue and that they are working to resolve. I called just now for an update and the person answering the phone knew nothing of a rotation issue.
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16-07-2022 06:49:17
Responses (10)
- K
I also have this issue with both of the pan and tilt mounts that I have. They spin fine on reboot but they do not calibrate or move when doing so in the app so this definitely has to be a ring issue. I decided to Google and found this but I'll definitely be contacting support about this as I don't really want to be stuck for months all because they don't want to acknowledge that there is an issue as a lot of, if not most, big tech companies like to do these days. I really hope I'm wrong and it gets fixed quickly and they acknowledge it is an issue on their part.
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18-07-2022 12:32:04
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- D
I've just had contact with Ring, aware of the problem, working on it. As we say in Holland, "afwachten maar" (now we wait).
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18-07-2022 08:34:42
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- U
Same issue restarted and moves and adjusts itself but on the app zero movement!
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18-07-2022 08:40:10
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- R
Same here! I keep calling Ring because they say it will be fixed in 24 hours... going on 3 days now.
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18-07-2022 07:45:38
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MWell, my pan-tilt mount is working again any freaking ways though.. but I have 4 mounts for all my @Ring cameras though! 😎😍
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23-07-2022 06:20:32
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APB
I have the same issue. Called in and was told there is some update happening at their end?! I said it seem more like a fault, which he did not like me saying. We pay a lot for these cameras, and the subscriptions, yet receive sub par service!
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17-07-2022 06:14:17
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