Ring Security Cameras
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Camera Rotation/Pan/Tilt Stopped working
My Rotation stopped working yesterday.... and maybe the night before (Thursday 14th or Friday 15th). I called and asked if there might be some issue "systemwide" and the person that helped said that they'd check, came back on the line and said "YES" there is a systemwide issue and that they are working to resolve. I called just now for an update and the person answering the phone knew nothing of a rotation issue.
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16-07-2022 18:49:17
Responses (10)
- K
I also have this issue with both of the pan and tilt mounts that I have. They spin fine on reboot but they do not calibrate or move when doing so in the app so this definitely has to be a ring issue. I decided to Google and found this but I'll definitely be contacting support about this as I don't really want to be stuck for months all because they don't want to acknowledge that there is an issue as a lot of, if not most, big tech companies like to do these days.I really hope I'm wrong and it gets fixed quickly and they acknowledge it is an issue on their part.
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18-07-2022 00:32:04
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- D
I've just had contact with Ring, aware of the problem, working on it.As we say in Holland, "afwachten maar" (now we wait).
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18-07-2022 08:34:42
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- U
Same issue restarted and moves and adjusts itself but on the app zero movement!
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18-07-2022 08:40:10
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APB
I have the same issue. Called in and was told there is some update happening at their end?! I said it seem more like a fault, which he did not like me saying.We pay a lot for these cameras, and the subscriptions, yet receive sub par service!
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17-07-2022 18:14:17
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