Responses (1)

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  gah207

  I am having the same issue. I even purchase a chime pro thinking this would help. I can't get it to connect to that. My doorbell connected fine, but my camera can't connect to either one. Hopefully you will get an answer. Do you think it might possibly be the camera?

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  13-05-2020 06:11:39

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  Cmcafee

  I hope it’s not the camera. It’s less then a year old. I am super frustrated though. All my other cameras went offline too and when I unplugged my router and plugged it back in they all went back online. However, I’m still having trouble with the one in the back. My house is only 400 sq feet. No matter where I place a camera it shouldn’t be too far away lol. I also linked it to the chime I have my front door linked too and it says it’s linked. I just can’t get it to go back online.

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  13-05-2020 06:53:20

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  Chelsea_Ring

  Hey neighbors! What camera are you referring to? If you can, please let me know what device you have, what steps you have taken to try to bring the device online. In addition, when you go to the Device Health section to reconnect your device to wifi, what part of this setup do you get stuck at?

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  13-05-2020 06:56:16

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  Thatsichick

  I’m having this same issue my other cam & my doorbell are farther away from modem than the camera that’s not finding my WiFi !!!! I do not have the chime.

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  13-05-2020 07:15:33

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  Thatsichick

  I have the indoor stick up camera

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  13-05-2020 07:16:31

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  Cmcafee

  Spotlight cam. Turned router off and on , unplugged router for 15 seconds then back in. I tried clicking the button that said the password changed ( even though it didn’t) and going through that process. The camera kept saying unable to connect. I went through all the steps it says too. I changed both of the batteries to fully charged ones. I did everything!

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  13-05-2020 07:16:58