Ring Security Cameras
Camera not Recording -Ring Helpdesk Not Helpful
Why do my 4 ring camera’s not record people talking or interacting? I did call the Ring helpdesk and after navigating the ‘automated system’ I spoke to a technical support rep who let me know there was nothing to be done. Good news it only took him 5 mins to come to that conclusion. What I have done: Updated all software Charged all batteries Video area is set wide Motion Detector is Enabled Lens on all cameras are clean I spoke with helpdesk at Ring, he confirmed no device issue. I get notifications of cars passing, and birds flying. But when someone dug through my trash this morning nothing was recorded. Has anyone else had these issue?
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05-03-2024 02:30:09
Responses (2)
- J
Hi @FortWorth. In the Community, we can only offer basic troubleshooting steps for certain concerns. It seems like you have already done the basics to try and resolve your concern. Since they didn’t work, the next best step is to continue working with our support team. You can also reach out to our support team on Facebook or X (formally Twitter) by sending a PM to @RIng.
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06-03-2024 05:10:38
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FortWorth
and smart alerts is enabled. Ring Helpdesk suggested I keep ‘calling back’ to tech support until I get someone who can help? How is Rings rating so high???
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05-03-2024 02:49:36
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