Hi @l\_aguirre. Would you be able to describe the sound that is coming from your Camera? Also, what model Camera is this happening with? Could you perhaps upload or share a video that we can clearly hear the noise? This will help the Community be able to determine what the sound is. If you would like a direct line to support, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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13-10-2020 08:22:10
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Tom_Ring
Hi @l\_aguirre. Would you be able to describe the sound that is coming from your Camera? Also, what model Camera is this happening with? Could you perhaps upload or share a video that we can clearly hear the noise? This will help the Community be able to determine what the sound is. If you would like a direct line to support, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
13-10-2020 08:22:10
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