Ring Security Cameras
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Camera Motion Detector not following Mode Settings
Hello there,I have both a Ring Camera and the Ring Doorbell set to detect motion when the system is in Home, and to NOT detect motion when the system is in Disarmed.But often I see both cameras are recording motion even when in Disarmed mode. It looks like, sometimes, the change from Home to Disarmed does not correctly turn off the motion detector.Is this a known issue? And workarounds?Thanks,Rubens
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03-04-2024 15:19:17
Responses (1)
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Thanks Caitlyn, I’ll reach out to support then, I did check all those steps!Cheers,Rubens
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07-04-2024 00:50:52
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Caitlyn_Ring
Hi @dalembertian. I’d recommend reviewing each Mode to make sure both the Ring Camera and Doorbell have the correct settings. Keep in mind that a Ring Protect plan is required to utilize Modes for Doorbells and Cameras. If you have a Ring Alarm system, check if you have a Mode Schedule in place as well. Should this issue persist, I’d recommend reaching out to our support team to take a look at things on the back end.
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03-04-2024 23:12:15
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