Cam video is showing blurry, not clear anymore
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10 •
17-02-2022 02:23:09
Responses (8)
- S
I thought of all those things, cleaned lens with cloth I use for my canon camera. Just one day it blurred. Is there any other suggestions? Overtime does the lens deteriorate? I would think materials are made for outdoors and all seasons.
•1
18-02-2022 12:22:25
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EUnfortunately, the lens cover is not glass, but a material that severely degrades over time. Mine is the same way, which negates the purpose of the doorbell. If I cannot find a replacement part, then I will need to abandon this product and try to find a product with an actual glass lens that can be cleaned, the same as a window. And before anyone suggest it to be the connection, my wifi averages 755 mbps up/down, so absolutely no problem with Internet.
•6
23-02-2022 07:11:54
- M
Those were all great steps to cover, and this Camera should not be this blurry with a good connection. Another step worth trying is resetting the Camera by holding its setup button for 20 seconds. Once complete, [reconnect the Ring device](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) and test video quality. If this concern persists, our support team will be happy to take a closer look at this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•0
18-02-2022 03:04:08
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- F
I am having the exact same issue with my two outside cameras. Stong Wifi and everything is blurry like that. I have a third one, recording inside and it is perfect. It is super disappointed as the cameras are useless now and I can't even return as they are with me for almost a year.
•1
25-04-2022 03:19:06
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Marley_Ring
This is a very blurry image, and certainly not the intended experience. Please check the lens itself for any debris or smudges on the Camera, as well as ensuring any sticky peel off film from packaging has been removed. Check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. :)
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17-02-2022 04:22:40
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