Ring Security Cameras
Cam Battery Door Open
I have a very hard time getting the battery door to stay closed. I open it with the button on back of camera and try to close by holding both sides and pressing upward. Howevery it barely closes and will soon drop open. I have had to resort to using tape to keep door up. Is there a trick to keeping door shut?
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27-11-2019 04:33:56
Responses (4)
- D
We've got a brand new camera and no matter how many time we've tried, we get the same error message about the battery door open.
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16-02-2020 10:23:21
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RI have the same problem. There is no debris, it just does not stay closed, wind or whatever. You unfortunately need to tape it closed. Not made very well.
•1
29-06-2020 09:59:07
MI have the same problem. The battery door will not stay shut. It seems like a poor design and I hope there is a fix for it. It’s pretty frustrating when you are just trying to do a quick battery change.
•1
20-07-2020 06:02:39
HI had the same problem and kept getting the message over and over again but when I read sometime it takes time to up date I left it alone for a few minutes and the system did update and the message did not come back.
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11-08-2020 05:29:20
MThanks Hziad. But my issue is the battery cover is very difficult to get it to latch. It keeps popping open
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12-08-2020 01:52:35
- G
The only way is use one battery. The problem is the firware bug for the batteries slots. No simple reset solve the issue. Only try to use one battery.
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10-05-2022 02:24:56
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- U
I’m a Chartered Mechanical Engineer and the main issue is a flimsy design of the plastic latch and catch. It’s simply a poor design and does not mechanical lock - not without a battle. Know several people with exact same problem. No amount of firmware updates / software updates etc will fix a MECHANICAL flimsy design. All affected units should be recalled in my opinion as their not fit for purpose.
•1
05-07-2022 06:55:43
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cat0w
I have the same problem. I have had this camera for about four years now. I have to slam it shut and sometimes it still takes 3 or 4 tries to get it to stay shut.
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28-11-2019 01:04:01
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