Responses (5)

• C

  cat0w

  I have the same problem. I have had this camera for about four years now. I have to slam it shut and sometimes it still takes 3 or 4 tries to get it to stay shut.

  0

  •

  28-11-2019 01:04:01

  •

  Reply

  T

  tucsonjhall

  So there's no solution to this? Makes the unit feel pretty cheap.

  0

  •

  03-02-2020 03:16:11

• D

  Dillybob

  We've got a brand new camera and no matter how many time we've tried, we get the same error message about the battery door open.

  0

  •

  16-02-2020 10:23:21

  •

  Reply

  M

  Marley_Ring

  Hey neighbors! This should not be happening. The battery hatch should close easily and should not read as open once closed. Please keep in mind that a poor wifi signal strength can delay the reporting of the hatch being closed in the Ring app. If your RSSI is good, check the following: - Ensure the battery is all the way in the slot securely. - Check that there is no debris inside or around the hatch. - Close the hatch firmly to be sure the sensor knows it is closed. If you've tried the above and it still shows as open, please reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) for more in-depth troubleshooting. Feel free to let us kow how it goes! :)

  2

  •

  17-02-2020 07:48:03

  R

  Richpalbert

  I have the same problem. There is no debris, it just does not stay closed, wind or whatever. You unfortunately need to tape it closed. Not made very well.

  1

  •

  29-06-2020 09:59:07

  M

  MikeI

  I have the same problem. The battery door will not stay shut. It seems like a poor design and I hope there is a fix for it. It’s pretty frustrating when you are just trying to do a quick battery change.

  1

  •

  20-07-2020 06:02:39

  H

  Hziad

  I had the same problem and kept getting the message over and over again but when I read sometime it takes time to up date I left it alone for a few minutes and the system did update and the message did not come back.

  0

  •

  11-08-2020 05:29:20

  M

  MikeI

  Thanks Hziad. But my issue is the battery cover is very difficult to get it to latch. It keeps popping open

  1

  •

  12-08-2020 01:52:35

• M

  Marley_Ring

  Hey neighbors! At this time, if your Spotlight Camera will not report the battery hatch as closed, please attempt the following: * Ensure there is no debris in the battery hatch and that the hatch is closed fully. It will make a clicking sound once lock and closed fully. * Press and hold the setup button on the Camera for 20 seconds to reset the device, then [reconnect your Ring device](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). If the above steps do not result in successful setup or operation of showing the battery hatch closed as after, please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

  1

  •

  11-02-2022 08:57:57

  •

  Reply
• G

  Garcia_Villamil

  The only way is use one battery. The problem is the firware bug for the batteries slots. No simple reset solve the issue. Only try to use one battery.

  0

  •

  10-05-2022 02:24:56

  •

  Reply
• U

  user16574

  I’m a Chartered Mechanical Engineer and the main issue is a flimsy design of the plastic latch and catch. It’s simply a poor design and does not mechanical lock - not without a battle. Know several people with exact same problem. No amount of firmware updates / software updates etc will fix a MECHANICAL flimsy design. All affected units should be recalled in my opinion as their not fit for purpose.

  1

  •

  05-07-2022 06:55:43

  •

  Reply