Responses (3)

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  Forrest2020

  Since my previous post, I have removed and reinstalled the app. I have also reset my cameras but still have no joy with enabling/disabling via the various modes. Could there be an error with the modes feature in the app? I have teken the decision to disable modes for now but I would like to resolve the issue. Has Ring removed their live chat feature on the help page? I cannot seem to find a way to speak to someone without having to call. This is a let down as the live chat feature was quick and easy to use. Thanks.

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  03-06-2020 11:48:44

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  Alex0329

  I had the same issue. I charged it overnight and still did not want to recognize my device. So I removed it and tried installing the camera and now it does not let me because it detects that the battery is not charged. So I used the same batteries on my other camera to check if they are have juice and they do work. I believe it’s the camera itself that’s is not functioning well. I’m trying to call the ring company to see if they send me another camera. Any help is appreciated. Thanks

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  03-06-2020 11:48:08

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  XGamer

  The same here. I have mode setting to turn on a stickup camera when mode changes to home. It worked fine until a few days ago, but now when change to home mode, the camera still won’t turn on

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  04-06-2020 01:39:20

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  Forrest2020

  It seems the issue occured when Ring was resolving the issue with the plug in cameras. I have fully disabled modes for now and have resulted back to manually swicthing each camera on/off. Its a shame as I thought modes was one of the best new features offered recently. I am hoping that a new app update will be released soon to resolve the problem. Sorry I cant be much help.

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  04-06-2020 11:39:16