Responses (1)

• M

  Marley_Ring

  Hi @Nancyhenderson! It certainly sounds like you are doing this correctly. If this is persisting even after giving the Ring app some time to update it's hatch status, try removing and reinserting the battery. During this process, please also check the battery contacts and the hatch for any debris or obstructions. It is always a good step to ensure wifi signal strength is optimal, so that this change can be communicated quickly and efficiently with the Ring app. I hope this helps! :)

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  18-08-2020 07:49:32

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  Reply

  N

  Nancyhenderson

  None of this works. I am SO frustrated with this. I’m standing on a ladder and the d%}^\*# thing won’t work!!!!!!!

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  18-08-2020 08:28:42

  M

  Marley_Ring

  Sorry to hear about this experience, @Nancyhenderson! This certainly is not the experience we intended with the Spotlight Cam. As the hatch door is likely still reporting as open, the Spotlight Cam may not power up or operate as intended, until the hatch is closed. As it sounds like you've tried a great many things, this hatch concern should not be persisting. We definitely do not want you spending too much time on a ladder. The best next step here will be to reach out to our support team for more in-depth troubleshooting. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  19-08-2020 03:33:14