‎Battery Detection Issue

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pizzaguy2015

Battery Detection Issue

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battery-security-cameras

Hello, First time poster. I purchased 4 spotlight battery-powered Ring cams a few months ago - up until a few days ago no issues and have loved them. Recently had a large storm and one of my cameras initially read "battery door open." I checked on it - battery door was closed. However, the batteries are now completely drained. Despite re-charging them and reinstalling them, continues to read "no battery power." Have tried multiple different batteries that are working in my other ring cameras and I am getting the same message with this one camera. Any tips? Am I going to have to buy a new camera despite this one only being a few months old?

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11-06-2022 06:02:58

Responses (2)

J
JTDaves
Could lightening have struck it? Being a few months old warranty should replace it? Others are having this battery door issue. Sounds like a defect!
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12-06-2022 05:56:34
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T
Tom_Ring
Hi neighbors. Other neighbors have also had this concern. Join the conversation in this thread [here](https://community.ring.com/t/battery-door-open-error-message/7227) to get more information about this. Thanks, neighbors!
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14-06-2022 04:20:54
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