Responses (2)

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  HyroH

  Image #2 

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  24-06-2022 04:33:16

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  H

  HyroH

  Image #3 

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  24-06-2022 04:34:34

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  Caitlyn_Ring

  Hi @HyroH. Do you have any Light Schedules in place? If so, check these and delete any Light Schedules you're not using. Additionally, does your Camera detect a lot of motion? I see you have the Auto-Shutoff Timer set for 5 minutes, so it's possible that the light is staying on as your device keeps detecting motion within that 5 minute window. You can try adjusting the Auto-Shutoff Timer to a shorter duration as well as adjusting the sensitivity of the Motion Zones for the lights.

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  27-06-2022 07:03:27

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  HyroH

  Hi @Caitlyn_Ring , I have no light schedule. I’ll adjust auto timer off to 3 mins. See below screenshots. 

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  01-07-2022 05:23:53

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  HyroH

  Motion sensitivity setting. 

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  01-07-2022 05:24:31

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  Caitlyn_Ring

  @HyroH. When adjusting the motion sensitivity, make sure you're adjusting the slider for the lights specifically, on the Motion Zones for Lights screen. The motion detection for the lights on your Floodlight Cam is different than the motion detection on the Camera, which you can read more about [here](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam). If the light consistently stays on despite adjusting the settings and checking the environment for any reflective surfaces, you can try resetting your Camera. You can reset your Floodlight Cam by holding down the setup button for at least 20 seconds. After the reset is complete, walk the Camera through a new setup in the Ring app using the steps under Set Up a Device. Monitor your Camera, and if the light still stays on consistently, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  01-07-2022 08:00:26

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  HyroH

  @Caitlyn_Ring I tried to force the light off but it will turns back on. I also removed 3D detection. My motion zone. 

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  03-07-2022 05:36:57

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  HyroH

  I will try reset the camera. 

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  03-07-2022 05:38:04