Responses (2)

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  Tom_Ring

  Hi @John051. There are no current recalls for audio issues with the Spotlight Cam. Sometimes, audio issues are related to your network and how your devices connect to it. Your network router uses ports and protocols to manage connected devices. Adjusting these settings can help! This Help Center article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) will cover how to do this! Let me know if this works for you!

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  29-12-2020 06:56:52

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  John051

  I tried it all. I can assume the camera audio feature is at the end of life. I believe the winter environment by me took a toll on the speaker. If you know anyone who has the camera and lives where they experience colder temperatures and snow I would let them understand the life of the microphone is short lived. It is concerning because it is out of warranty. Does anyone know if another similar camera can sustain the weather?

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  17-09-2021 01:47:48

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  ElleB

  I’m having the same issue. I cannot hear the audio from my phone. But the mic works well and I can hear it from the camera itself. I’m not in a particularly cold area but close to the sea.

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  19-04-2023 11:58:24

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  Justin_Ring

  Hi @ElleB. If you can hear audio on the Camera but not on the phone, try the following steps: - Try using a different phone or tablet to see if that makes a difference. - [Reboot your Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-). - Factory reset your Camera by pressing and holding the setup button on it for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). If you have tried these steps and are still having the same issue, the next best step is to reach out to our support team to further investigate. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact supp

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  21-04-2023 06:32:49

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