Responses (3)

• R

  Ray1

  We have the same problem. My husbands phone does not connect when we are away from home. Mine works fine all the time. I am so hoping that this can be fixed! We are really starting to rely on this app.

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  13-01-2020 07:04:00

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  C

  Chelsea_Ring

  Hey @VTB. If you do not have the option to go to Ring.com to attempt to add the shared user, I recommend to delete your Ring app from your phone, reboot your phone (turn it off/on) and then reinstall the Ring app. Once reinstalled, please follow these steps to add the shared user: - Open the Ring app and go to the main menu - From the main menu, select Settings and then Users - Tap Add User at the bottom If these steps do not resolve your concern and add the shared user, please follow up with our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) so they can update you on this.

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  13-01-2020 07:34:09

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  VTB

  Hi Chelsea, I did all that you advised to do the other day multiple times to no avail. The issue continue to persist.

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  13-01-2020 10:32:04

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  madman

  Among the many other issues like, too many notifications, most of which show absolutely nothing, spotlights on the camers not programing properly as far as time on/time off, your issue with adding a second user's phone is troubling us. We tried to add my wife's phone the same day we installed two floodlight cams and a doorbell cam. Numerous attempts failed. While these message boards can be helpful, I have yet to see where tech support can be reached by phone. We are not all of the age where this technology came to us as children. It's very difficult to follow the steps written out on-line because the moment we move to the next page, so to speak, the last page is more or less forgotten. The reason is the jargon. We older folks did not come up in the age of Newspeak, if you get my drift.

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  14-01-2020 04:24:51

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  Chelsea_Ring

  Hey neighbors! If you are still having further concerns, you can reach out to our support team anytime by clicking [this link here.](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) You can chat with them or grab their number to give them a call!

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  14-01-2020 04:33:11

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  madman

  Thank you for that info. Will certainly give them a call.

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  14-01-2020 04:36:11

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  huber17

  I have the same issue. One would think that if multiple people are having the same issue that Ring support would provide the solution on their website, rather than waste our time or their support teams time. Before I rant any more though, I'm curious if this was resolved.

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  09-02-2020 11:37:01

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  madman

  I agree. I'm still in the process of installing all of the hardware. That's the simple part. I want to add my wife's cell phone. To answer your question, no the issue has not yet been resolved. So far, no one has come forward with an answer, on how to go about adding a "Shared user".

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  10-02-2020 12:19:32

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  Eagle328

  This is the instructions. To add someone as a Shared User: Open the Device Settings page in the Ring App for one of your Ring devices. Tap Shared Users. Tap Add User. Enter the email address of the person you want to add as a Shared User. Select the devices you want to share with this person. Tap Send Invite. Note: Shared Users must have their own separate Ring account to be added as Shared Users. Where are you having a problem with this? Also someone asked about a phone number for customer support. I posted it below. Call Us US: +1(800) 656-1918 (24/7) US: +1(888) 981-8993 (Español - 24/7) INTL: +1(310) 929-7085 (24/7)

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  10-02-2020 12:53:23

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  madman

  That's all well and good, thank you. However, the instructions say that my wife must have her own ring account in order to be added as a shared user. How does she go about getting her own ring account ?

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  10-02-2020 01:03:17

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  huber17

  Unfortunately when I try to add another user and enter the email address the the "Send Invite" remains grayed out. Obviously I'm not the first with this problem. At this point I will just call the support line, unless someone can post a solution that solved this issue. I'm used to reading manuals and finding out the prerequisites to installing hardware and apps. I understand many people don't take the time to review them and thus companies like Ring, don't produce them. So... definitely a work in progress. Perhaps this is Agile Development at it's finest. Deliver something that doesn't work but over time will get corrected.

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  10-02-2020 05:40:40

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  Eagle328

  Go to this link and click create account. [https://ring.com/users/sign\_in](https://ring.com/users/sign_in) See attached screenshot. 

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  10-02-2020 01:36:34

• C

  Chelsea_Ring

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  01-10-2021 10:19:46

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