Ring Security Cameras
3rd Generation Stick up Cam (Battery version) and does not have the snapshot feature
Good Afternoon, I have a 3rd Generation Stick up Cam (Battery version) and it still does not have the snapshot feature. I have 2 other older Stick Up Cam’s and the SnapShot option is working under Device Settings. I have uninstalled the Ring App on my phone and re-installed and I still do not see the Snapshot feature for the newer Stick up Cam. I am on an Annual plan for all 3 devices.
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17-03-2021 12:23:36
Responses (5)
- K
mmm tried that using the bar code setup and reset and it still doesn't show snapshot as an option even after a 15 min internal software update. Why is it so difficult when my older versions automatically had the option appear. I will need to try again when I have more time. :frowning:
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23-03-2021 09:51:54
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- K
Still no joy. At least it now shows as a 3rd generation stick up cam battery. But no snap shot option is appearing within devices.
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13-04-2021 12:56:02
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- K
Solution after speaking to the Support Team : 1) Go to Device Settings and then General Settings 2) Remove This Device - at the bottom. This does not affect your Ring Plan. 3) Set up a Device, Security Cams and then scan your cam code. 4) Flashing light may not work, so you have to press red re-set button on your cam. 5) Pick up BB again 6) Then you should see snapshot as a option under Device settings. Hope this helps someone.
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06-05-2021 10:59:31
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Tom_Ring
Hi @kbrown2207. I would recommend you reset your camera and reconnect it to wifi. This will prompt the camera to do a short update and it should have the [Snapshot Capture Feature](https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature) available. To reset your camera, press and hold the setup button for 20 seconds, then release. You can then [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi. If the Snapshot Capture is not there after performing a reset, reach out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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19-03-2021 07:24:26
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