Responses (3)

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  Chelsea_Ring

  Whoa, @MattPKC ! Looks like you're getting the full 'Ring of Security' at your home -- I love it!! Be sure to let us know how everything goes :) Yepp- you should be able to immediately use that 10% discount. Be sure to log in to your Ring Account before purchasing and it should apply :) PS- you can find more information about the Ring Protect Plus Plan, [here](https://support.ring.com/hc/en-us/articles/360021900312-Ring-Protect-Plus-Information) !

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  29-04-2020 05:47:09

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  ChrisJohn

  I notice you say "should" The reality is you do not get the 10% discount! Yepp- you **should** be able to immediately use that 10% discount. Be sure to log in to your Ring Account before purchasing and it should apply :)

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  29-04-2020 07:24:19

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  Barb3

  I’ve signed up to protect plus but am still on the trial . I want to buy some accessories and have logged in to reset the account but the discount isn’t applying ., how do I get this ?

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  09-12-2020 07:27:31

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  Marley_Ring

  Hi there, @Barb3! It sounds like you are doing this correctly. Please double check that the item you are wanting to purchase is not already on sale. Here are some additional policies about using discounts, from our Protect Plus [help center article](https://support.ring.com/hc/en-us/articles/115003266066-Ring-Protect-Plus-Plan-10-Discount-and-Other-Discount-Offers-): - You must have a paid Ring Protect Plus Plan at the time of purchase. - Free trials are eligible for a 10% discount. - Discounts cannot be applied retroactively. - Ring Protect Plus Plan 10% discounts cannot be combined with other offers (e.g. Cyber Monday, Black Friday, military, teacher, first responder and Amazon Prime Day promotions). - Discounts are non-transferable. - Discounts do not apply to Ring Assist +, third-party devices sold on Ring.com, or non-Ring products. - You must be logged into your Ring.com account during checkout to use the discount. - You can log into Ring.com via computer, laptop or mobile device using the same log in information that you use to log into the Ring app. - You cannot subscribe to the plan and use the 10% discount in the same transaction. - Discounts apply upon the next login session from purchase. - To use the discount immediately, log out of your account and log back in. I hope this helps! :)

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  09-12-2020 04:29:51

• J

  javaaddict

  This is broken for me too. It used to work. It no longer adds the discount code. I go to the Ring site and get bounced to eu.ring.com. I sign in. Click link to the shop at the top. Add stuff. Go to checkout. No discount When I go back to Ring dot com (and get bounced to eu.ring.com again), the Login button is still there as if I'm not logged in. This used to work fine in the past

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  04-03-2021 10:21:46

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  barnaclequill

  online chat says no 10% until you have a device

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  28-05-2021 12:34:34

• TE

  trail-explorer

  @MattPKC If you can wait, Amazon Prime Day is coming up soon and Amazon owned devices like Ring items usually go on deep discount. Plus, Amazon is great with any problems. Easy returns with free return shipping labels. Some folks here have reported long delays with refunds for items bought directly from Ring and returned to them.

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  29-05-2021 02:15:51

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