Responses (3)

• A

  Amirhamada

  If this camera is hardwired, it means it's not correctly reporting the powering option Tried to reboot the device from the Ring App following the below steps: 1. Open the **Ring app**. 2. Tap the **menu** (☰). 3. Tap **Devices**. 4. Select the device you want to reboot. 5. Make sure it's connected to wifi. 6. Tap the **Device Health** tile. 7. Scroll down to **Reboot This Device** and confirm your selection. 8. Give your Ring device a few minutes to start up. if this didn't solve it try to do a factory reset by holding the setup button on top of your camera for 20 seconds and then you'll need to setup the device again following the below steps :- 1. Open the Ring app. 2. Tap the **menu (☰).** 3. Tap **Set Up a Device.** 4. Tap **Security Cams.** 5. Tap the blue **I’m Ready to Scan** button. if it's the same you need to call the technical team on 01727263045

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  22-10-2023 07:38:05

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  U

  user35882

  I’ve done all of this several times with the chat team. Nothing works. It was working a month or so ago and then stopped working - nothing changed. Even the reset didn’t work. It stilled showed it was connected but not giving the Live

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  22-10-2023 10:16:23

• T

  Tom_Ring

  Hi @user35882. If you've already worked with our support team on thsi issue, I would continue to follow up with them. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  24-10-2023 03:12:19

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  23-11-2023 03:13:12

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