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Video History for up to 180 Days
troubleshooting
ring-protect-plans

why can I only view video for 180 out of the year?

636

0

0

12-12-2022 11:08:30

Responses (1)

  • C

    Hi @pehicks51. Videos are not kept indefinitely, they are kept for as long as your Video Recording Length is set for while you have an active [Ring Protect plan](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans). The maximum length of time for video storage is 180 days, depending on which country you are located in. If there are any videos you want to save past the [Video Recording Length](https://support.ring.com/hc/en-us/articles/360047871752-Understanding-and-Adjusting-Your-Video-Storage-Time-) that you have set in the Ring app, make sure to download them. You can view steps on how to save and share videos from the Ring app in [this](https://support.ring.com/hc/en-us/articles/115001834066-Download-and-Share-Your-Ring-Videos) Help Center article.

    0

    14-12-2022 05:00:04

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