Ring Home Plan

Browse posts, comment, and join the conversation about Ring Home Plans and more.

T
Help please
app-settings

I need to purchase a plan but it keep telling me to get permission from the owner and I am the owner how can I rectify this problem and purchase a plan.

568 β€’

0 β€’

0 β€’

26-07-2022 18:56:39

Responses (1)

  • J

    Hi @Trina5251. You can verify if you are the Owner or [Shared User](https://support.ring.com/hc/en-us/articles/211018223-How-to-Add-Another-Person-to-Your-Ring-Account) by selecting the Location name on the top part of the Ring App Dashboard. If you are the Owner, it should just say the name of the Location, or if you are the Shared User, the Location name will have "Shared" next to it. [Here](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-a-Ring-Protect-Plan) is our support page on how to subscribe to a Ring Protect Plan for you to use after verifying you are the owner. In case you are still not able to subscribe, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. πŸ™‚

    0

    β€’

    27-07-2022 16:49:11

    β€’

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members