Change Billing cycle
How do I change Billing cycle from annual to monthly payment? It seems that the Basic plan is set to annual billing by default and not changeable. Is there a way to change it to monthly cycle?
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20-12-2020 12:27:54
Responses (5)
- U
There is NO option for paying monthly. My trial runs out tomorrow and all the messages I have got said how much it will be"monthly" . I signed up and there was not an option for monthly payments. I then did what"YOU" suggested, I deleted the account then went back into sign up and NO option to be charged the year. If this truly is the case then you are false advertising.
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15-08-2023 10:06:43
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THi there. I can assure you that there are options for paying monthly or annually, as we have separate pricing for both options. If you need assistance in signing up for a Ring Protect Plan, Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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15-08-2023 06:37:55
- U
Ya the best way...I accidentally subscribed for a yearly and immediately canceled and subscribed to monthiy ...and still got only a partial refund on the yearly and immediately charged for the new monthly. So how does someone fix that?
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12-09-2023 09:32:24
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- J
Hi @user55352. In the Community, we do not have access to account information to help with this. For your concern, you will have to reach out to our [support team](https://support.ring.com/hc/en-gb/articles/213608406) for further assistance.
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12-09-2023 10:39:04
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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12-10-2023 10:39:18
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Marley_Ring
Hi there, @CNHaninge! This can be changed within your account options, by logging in at Ring.com. When changing your payment method on a Protect Basic plan, from yearly to monthly, the best way will be to cancel the plan, then subscribe to the monthly option. Remember to save any important videos before doing so, in case they are lost for any reason. Feel free to check out our [help center article](https://support.ring.com/hc/en-us/articles/360022109431-Changing-your-Payment-Method-Updating-or-Canceling-your-Ring-Protect-Plan) about changing plans for more tips and information on doing so. :)
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21-12-2020 06:07:18
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