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user_ecfb59
Cameras won’t record 24/7
Hello everyone. I’ve upgraded to the 24/7 recording. I know I need constant power so I bought 3 adaptors from eBay for my 3 cameras from an electrical guy. They plug in fine and charge the battery whilst still in the camera but in the app it shows as a solar charger that is plugged in and not a power socket so it won’t let me change it to 24/7 recording in the app. Question is, do I really need to buy 3 x £40 official Ring plug in adaptors to get 24/7 recording or am I doing something wrong? Thanks in advance.
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17-12-2024 01:21:33
Responses (1)
- U
Hi Tom. I get that but 3 x £40 is obviously £120 which is a lot. I pay enough as it is for the cameras and plans and times are hard. I have had people at my property trying to get in and was hoping that I could protect my family without the huge additional cast.
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18-12-2024 10:26:18
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Tom_Ring
Hi @user_ecfb59. If you purchased 3rd party adapters for your Ring devices, there is no guarantee that they will work correctly with them. Since different manufactures build power adapters with different specifications, results may vary. If you want your devices to function as they were designed, I suggest using only official Ring hardware.
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18-12-2024 01:45:55
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