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Three year old 2nd gen not charging
battery-video-doorbell
troubleshooting
cs-support

I bought a 2nd gen doorbell camera three years ago that I forgot about and never used. I tried charging it, and for 20 hours it showed the blue ring flashing in places around the circle. It never came to a full blue ring. Today I unplugged it and tried to connect it to the app, but that was not successful. Now when I plug it in it flashes a full blue circle about 10 times in a row then goes blank for about 30 seconds, then goes back to the 10 times flashing blue circle. I tried the orange button on the back and it does nothing. I appreciate your wisdom and advice!

22

2

0

12-09-2024 06:16:49

Responses (1)

  • T

    Hi @user_8b1364. I suggest performing a reset on your device. You can do this by pressing and holding the setup button for 20 seconds, then releasing it. This should cause the device to enter setup mode. If the device is unresponsive,  please follow up with our support team. You can also get in touch by sending a private message to @Ring on Facebook or X.

    0

    18-09-2024 05:43:24

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