Ring Device Tips
user_ba900a
Motion zones not working
I had this zone set for last year an fits been great, until a few weeks go, not literally everyone passing, person or car, sets it off. It's ignoring the zone completely. I've tried changing it to two zones left and right, just the walls, but still everything set it off. Has there been an update to software that's messing it up? I've tried restarting the device but it didn't work.
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20-06-2024 09:23:19
Responses (3)
- Y
I am having same issue, always had a random missed event but for the last 2 weeks missing big chunks, like 3-4 events in a row.
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20-06-2024 09:46:42
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JHi @yancik. I believe this post is referring to the Ring device picking up too much motion. Your concern seems to be the opposite. I would recommend searching the Community for a concern that is similar to yours that could have a solution or start a new thread with your concern.
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21-06-2024 05:12:13
- D
I have a similar issue and I reported it to Ring over a month ago after not finding a solution within the community. My Doorbell Plus picks up motion outside of the motion zone and identify it as person detected with smart alerts enabled. My motion zone is only set to cover the side walk and when I decrease the sensitivity it only picks up people after they passed my door. BTW I was told they got a lot of calls for this issue and the problem was with the Battery Doorbell Plus and perhaps it could be fixed with a firmware update since the problem just started within the past 2 months
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21-06-2024 07:01:05
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Justin_Ring
Hi @user_ba900a. Try the following additional steps for your concern: - Delete all Motion Zones and add them again. - Verify you have Smart Alerts on as well with the person option enabled. - Decrease your Motion Sensitivity. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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21-06-2024 05:06:10
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