Hi. I accidentally cancelled my subscription at the end of my annual billing period (31 January 2026). I wanted to cancel it immediately (31 January 2025). I am still subscribed but no longer given the option to cancel it (I can't see the cancel subscription button). Is there a way to cancel it online without having to speak with Ring Support? Many thanks.

Hi @user_31b2d1. You can find information on canceling your Ring Home Plan here. Let me know if this helps!

‎Windows 10 App 2.5.4 "Unsupported Content" Error

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DaDD

Windows 10 App 2.5.4 "Unsupported Content" Error

negative-feedback

All my hardwired and plugin cameras (FLC, SLC, Plugin), are returning Error: Unsupported Content when accessing live view. The only device working is the battery doorbell. Recordings are all viewable. This is as of 8/7/20. All were functioning yesterday. The same error on all Windows machines. Uninstall/Reset no change. What's happened?

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07-08-2020 02:43:23

Responses (7)

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Chelsea_Ring
Hey @DaDD. Do you have a screenshot of this error? Do you also see this error when on your mobile device, or is this just on the Windows PC app?
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07-08-2020 07:11:44
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user50315
What was the issue here, now I also have this problem. Thanks
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07-07-2023 03:46:46
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Caitlyn_Ring
Hi neighbors. The Ring desktop application on computers has not supported new Ring devices since February 2021, and was discontinued on June 1, 2023. On June 1, 2023, neighbors were logged out of the desktop app and will no longer be able to log in or access the desktop app. We urge you to use Ring.com to view and manage your devices on your computer, and the Ring app for iOS or Android to view and manage your devices on your phone or tablet.
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28-07-2023 05:40:13
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Bruce8
I don't understand, is the solution to not use the computer to view camera? Can someone explain ring.com to me. The link proposed as a solution is a website.
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11-08-2023 06:21:01
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Justin_Ring
Hi @jebnyc. When logging into your account on Ring.com, there is an option to stay logged in for 30 days. Hi @Bruce8. This Help Center [article](https://support.ring.com/hc/en-us/articles/360059615351-Ring-Desktop-App-Discontinued-in-2023) will provide you with more information on using Ring.com on a computer to view your Cameras.
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14-08-2023 07:08:05
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